For
Pet Owners
We pride ourselves on creating a warm and welcoming environment for both pets and their owners. Our friendly and knowledgeable team is always ready to assist you and answer any questions or concerns you may have. We understand the importance of compassion and empathy during challenging times, and we are committed to supporting you and your pet every step of the way.
Why is my pet being referred?
Your vet may advise referral to Cùmath Pet Surgeons if they feel your pet would benefit from our expertise, equipment or facilities.
Please read this page in it’s entirety prior to your first visit.
How is my pet referred?
Your vet will advise you on the need for referral and make contact with our team. They will send us the relevant information and our team will contact you to organise a convenient appointment. In most cases we will have a discussion regarding expected costs and, where appropriate, insurance.
How do I prepare for my pet’s appointment?
Please don’t let your pet eat solid food on the morning of the appointment however they can drink water right up to the time of the appointment.
If your pet should have a concurrent problem that appears after the referral appointment has been booked, for example a skin infection, a stomach upset or being in season, please contact us prior to your appointment to make us aware.
If your pet is on any medications or a prescription diet, please bring these with you. We are unable to accept raw food. Unfortunately, we are unable to accept any personal items with your pet. We do have comfy blankets, toys, and a range of high quality foods to ensure you pet feels as comfortable as possible away from home.
If you have special requirements please let us know. We encourage anybody with hearing or reading impairments to let us know. Our admin team are trained to ask whether you have any hearing or reading impairment at the time of making the booking.
What happens when I arrive?
You will be greeted by one of our team who will inform the surgeon of your arrival. We have off street parking, easy access for all mobilities, tea and coffee, and even the Brewdog headquarters and pub across the road.
What happens in the consultation?
In our first consultation we will discuss the history, examine your pet and discuss the options available to you and your pet.
We understand different clients prefer different roles in the decision making process. To aid us in helping you make decisions the following questionnaire is useful. Please follow the link and take a photo of the final answer: https://www.vetlessons.com/decision-making-preference. This will not change what we offer or may recommend, however it will help us know how you prefer us to communicate with you.
Will my pet need to stay in the practice?
Frequently your pet will need to be admitted to the practice so we can carry out further investigations and procedures. Your pet will be cared for by our team in one of our dedicated cat or dog wards. We pride ourself on our facilities which include air conditioned kennels, underfloor heating and even a dog shower.
How much will it cost?
We have a fixed price system and the price of your pet’s treatment will have been initially discussed at the time of the booking. It will subsequently be confirmed by one of our surgeons during the consultation. We do not believe in hidden costs and we do not believe in you paying for complications on our common procedures (click here for our Complications Warranty).
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Not all pets have a condition that can be grouped into one of our fixed prices, however we will do our best to give as accurate a quote as possible in these cases.
How do I find Cùmath?
The practice address and directions to the practice can be found in the contact us section on the website.